Release date 01.04.2025

Porpoise Install & Operation Manual

Safety

This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.

The appliance shall only be maintained and repaired by authorized technicians who are properly trained and certified. The appliance should be isolated from the electricity supply before removal of any covers. Great care must be employed when working with high pressure carbon dioxide, and in no cases should the maximum operating pressure of 0.4MPa (4 bar) be exceeded.

  • The appliance is not suitable for installation in an area where a water jet could be used.
  • The appliance shall not be intended for use in lobbies or locations of egress, such as a hallway or public corridor.
  • The appliance has to be placed in a horizontal position.

WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
WARNING: Increased risk of a leak could occur through improper handling, movement or use.

This appliance is intended to be used in household and similar applications such as:-

  • Staff kitchen areas in shops, offices and other working environments
  • Farm houses and by clients in hotels, motels and other residential type environments
  • Bed and breakfast type environments
  • Catering and similar non-retail applications

A-weighted emission sound pressure level is below 70 dB(A)

R290 is a refrigerant-grade propane used on a wide range of commercial refrigeration and air conditioning units. A highly pure propane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R290 also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502.

Units with R290 can only be maintained and repaired by authorized technicians who are properly trained and certified.
R600a is a refrigerant-grade isobutane used on a wide range of commercial refrigeration and air conditioning units. A highly pure isobutane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R600a also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502.

Units with R600a can only be maintained and repaired by authorized technicians who are
properly trained and certified.
Safety-Under-Cabinet-Image-T-Series
  • Always place the dispenser in its vertical position, on a surface which can capably support its weight.
  • During use the unit must remain in its upright position.
  • Adequate ventilation must be allowed for. Always install this unit with the Simple-fit Vent Kit to ensure adequate air flow. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.
  • Keep the machine away from sunlight, heat and moisture.
  • Power and water supply points must be available near the dispenser, and must meet the criteria specified in the ‘Specification’ section of this manual.
  • The environment where the unit is installed must be free of dust and corrosive/explosive gases.

Waste Electrical Products:


  • The WEEE symbol indicates that this item contains electronic components which must be collected and disposed of separately.

  • Never dispose of electrical waste in general municipal waste. Collect and dispose of such waste separately.

  • Make use of the return and collection systems available to you, or your local recycling programme. Contact your local authority or place of purchase to find out what schemes are available.

  • Electrical and electronic equipment contains hazardous substances which, when disposed of incorrectly, may leak into the ground. This can contribute to soil and water pollution which is hazardous to human health; and endangers wildlife.

  • It is essential that consumers look to re-use or recycle electrical or electronic waste
    to avoid it going to landfill sites or incineration without treatment.

Specification

COOLING SYSTEMStainless steel direct chill coil encased in a solid-block system for instant response cool down action. Ultra efficiency compression system with capillary control.
Environmentally friendly R290 refrigerant.
DISPENSE
Ergonimically designed ligature reduction tap with touch sensitive controls
POWER SUPPLY230-240V~50Hz
FUSE RATING10A
COLD TEMPERATURE FROM2°C
CHILLED CAPACITY50L/h
HOT TEMPERATURE UP TO69°C
HOT CAPACITY15L/h
HOT TANK VOLUME2L
MAXIMUM RUNNING POWER CONSUMPTION - CHILLED & HOT1.6kW - 230V
RATED CURRENT - CHILLED & HOT7A
QUANTITY OF REFRIGERATION GASR290a 33g
DIMENSIONS(w x d x h) 320 x 470 x 370mm
WEIGHT27Kg
WATER CONNECTION- CHILLED3/4” BSP
WATER CONNECTION- HOT3/4" BSP
INLET WATER TEMPERATUREUp to 25°C
MINIMUM TO MAXIMUM INLET WATER
PRESSURE
0.05MPa (0.5 bar) - 1.0 MPa (10 bar)
Internally regulated to 0.2 MPa (2 bar)- chilled
Internally regulated to 0.3MPa (3 bar)- hot
MINIMUM TO MAXIMUM AMBIENT ROOM OPERATING TEMPERATURE5°C - 32°C
CLIMATIC CLASSN

Model Overview

Introduction

The Porpoise tap epitomises cutting-edge design and innovation with its ergonomically designed ligature reduction tap and compact ProCore unit.
The ProCore dispenser provides chilled and hot water. All the materials and components are tested during the entire production process in order to satisfy all expectations.

Component/Feature Overview

Porpoise Tap - Major Components

Contents:
1 no Porpoise Tap
1 no Control Panel
2 no 1.0m x 6mm Insulated Water Pipe

1 no Connector Cable
1 no Fixings Set

1. Capacitive touch display,  2. Main body, 3. Faucet,  4. Connector Cable
1. Capacitive touch display,  2. Main body, 3. Faucet,  4. Connector Cable

ProCore Electronic - Major Components

Contents:
1 no Undercounter Unit
1 no Power Cord Set

1 no ProCore Simple-fit Ventilation Kit

1. ProCore Simple-fit Vent Flue,  2. ProCore Simple-fit Base,  3. Front Panel,  4. Carry Handle,  5. Top Panel,  6. Cold Outlet, 7. Hot Outlet, 8. Cold Supply,  9. On/Off Switch,  10. Power Connection, 11. Tap Connection, 12. Hot Supply, 13. Hot Tank Switch 14. Side Panel
1. ProCore Simple-fit Vent Flue, 2. ProCore Simple-fit Base, 3. Front Panel, 4. Carry Handle, 5. Top Panel, 6. Cold Outlet, 7. Hot Outlet, 8. Cold Supply, 9. On/Off Switch, 10. Power Connection, 11. Tap Connection, 12. Hot Supply, 13. Hot Tank Switch 14. Side Panel

Please Note:
Mains Installation Kit & Filters are supplied as extra items
according to individual ordering requirement.

Dimensions

Installation

Installation Requirements

Identify a suitable location for the ProCore unit. It should be positioned within 1.0m of the faucet, and within 2.0m of suitable services connections. Allow enough space to fit the ventilation ducting system.

The ProCore unit must be installed in accordance with the relevant requirements of:

  • The appropriate building regulations by application of either The Building Regulations (England and Wales), The Building Regulations (Scotland) or The Building Regulations (Northern Ireland). In territories other than those listed the local regulations in force must be complied with.
  • The Water Supply (Water Fittings) Regulations (England, Wales and Northern Ireland) or The Water Byelaws in Scotland.

The unit must not be installed where it is liable to freeze. If the unit is thought to be frozen it must not be switched on. It should be allowed to thaw and must then be thoroughly inspected to ensure it is undamaged. No water leakage allowed to contact the mains switch or mains inlet coupler.

Service Requirements

  • Water: Mains potable water 
  • CO2: Food Grade CO2 to be supplied
  • Electricity: 10A supply- Earth Leakage Protection Required (For USA & Canada, the supply must be protected by a ground-fault circuit interrupter (GFCI))
Using the M6 allthreads as provided locate them into the base of the tap and tighten till secure.
Using the M6 allthreads as provided locate them into the base of the tap and tighten till secure.
When planning and providing for the connection to the services, always allow for easily accessible service isolator fittings and for the position of external water filters.
When planning and providing for the connection to the services, always allow for easily accessible service isolator fittings and for the position of external water filters.
Identify a suitable position for the faucet. Refer to the cut out guide template.
Ensure worktop is level.
Identify a suitable position for the faucet. Refer to the cut out guide template.
Ensure worktop is level.
Allow for the space needed for forming the required cut out. Relate the selected position to the underneath of the counter and check for any obstructions.
Allow for the space needed for forming the required cut out. Relate the selected position to the underneath of the counter and check for any obstructions.
Drop the tap all threads through the cut out holes and fixing plate. Place the additional earth wire on one of the M6 bars with the star washer beneath it (attach the other end to the lid SEM screw on the ProCore when installed). Then, tighten the 3 fixing flange nuts so that they are fixed up against the underside of the worktop.
Drop the tap all threads through the cut out holes and fixing plate. Place the additional earth wire on one of the M6 bars with the star washer beneath it (attach the other end to the lid SEM screw on the ProCore when installed). Then, tighten the 3 fixing flange nuts so that they are fixed up against the underside of the worktop.

Operation

Tap Control Panel

1. Chilled Dispense, 2. Hot Dispense, 3. Warning Symbol.
1. Chilled Dispense, 2. Hot Dispense, 3. Warning Symbol.


Basic Functions

Dispensing cold water:

Press and hold dispense icon and release to finish dispense.

Dispensing hot water:

Press ‘hot icon’ to unlock and then press and hold to dispense.

Warning Symbol

‘Warning’ symbol will illuminate and flash upon a fault. The number of flashes relates to a particular fault. Click to view fault codes

 

Ventilation System Installation

When Borg & Overström undercounter units are installed inside a cabinet or housing, adequate ventilation is essential to ensure that they operate satisfactorily. During a cooling cycle it is normal for the unit to produce heat, and the purpose of ventilation is to provide a supply of air that can absorb the generated heat which would otherwise accumulate inside the cabinet or housing, and reduce the cooling performance of the unit. The amount

of heat generated by the cooling cycle depends directly upon the amount of usage – the higher the usage, the  more heat produced. To provide adequate ventilation, this unit must be installed with a Simple-fit Vent Kit to facilitate air flow. Normally this should be enough for all situations. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.

Important: Before making any cuts into the cupboard or kick board, ensure the area to be cut is free from water pipes or electrical cables. There is a risk of serious injury or death if electrical cables are cut, and significant damage to property if a water pipe is cut.

Using the template provided, carefully mark and cut the aperture to the edge of the cabinet.
Using the template provided, carefully mark and cut the aperture to the edge of the cabinet.
Situate the ProCore Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.
Situate the ProCore Simple-fit ventilation base in place centrally over the aperture. Ensuring that there is a minimum of 30mm air gap to each side.
Line up the vent flue chimney with the backplate.
Line up the vent flue chimney with the backplate.
Place the rear vent chimney over the slots and slide downwards into place.
Place the rear vent chimney over the slots and slide downwards into place.
Lift and tilt the unit into position ready to lower.
Lift and tilt the unit into position ready to lower.
Lower the appliance carefully into position on the ventilation base to ensure the chimney is located correctly in the chimney aperture at the rear of the base.
Lower the appliance carefully into position on the ventilation base to ensure the chimney is located correctly in the chimney aperture at the rear of the base.
After installation the vents at the front of the cabinet and to the sides of the ventilation base must not be obstructed.
After installation the vents at the front of the cabinet and to the sides of the ventilation base must not be obstructed.

NOTE: Any obstructions will adversely affect the airflow to the appliance causing potential for poor performance, over heating or fridge failure.

ProCore Installation & Water Connection

The use of a Borg & Overström installation kit is highly recommended. All kits have been designed to include all the parts you need to safely and correctly install our dispensers. To ensure you select the correct kit for the model you’re installing, please visit the website or contact our support team.

All installations of water dispensers must include a water block. A water block is conveniently included in every one of our installation kits. If you’re not a using Borg & Overström installation kit, ensure you install a water block – failure to do so will negate any insurance claims for water damage resulting from water dispenser malfunction.

The Water Block should be installed between the water tap and the appliance’s supply pipe. Using the supplied wrench, rotate indicator ‘P’ anti-clockwise until it reaches Setting 2. Note: If the valve triggers and shuts off the water, it must be manually reset by disconnecting it from the tap.

For installation kits and water blocks please see our store here.

NOTE: The water filters on the supply line to the unit needs to be pre-flushed prior to the water connection to the appliance.

Locate the ProCore in a suitable position, using the supplied ventilation base by following the instructions above.
Locate the ProCore in a suitable position, using the supplied ventilation base by following the instructions above.
Connect the Porpoise tap to the water outlets.
Connect the Porpoise tap to the water outlets.
Connect the Porpoise Tap USB to the ProCore unit.
Connect the Porpoise Tap USB to the ProCore unit.
Connect the Hot and Cold Inlet adapter and connect to water supply.
Connect the Hot and Cold Inlet adapter and connect to water supply.
Connect the chiller to the electricity supply.
Connect the chiller to the electricity supply.
Turn on the water supply to fill the tank.
Turn on the water supply to fill the tank.
Allow the machine to stand for 8 - 12  minutes for the initial chilling process to complete.
Allow the machine to stand for 8 - 12 minutes for the initial chilling process to complete.

Hot Tank Commissioning

Connect the unit to the electricity supply and ensure unit is switched on.
Connect the unit to the electricity supply and ensure unit is switched on.

The hot dispense switch will be off on delivery. Double press and hold hot icon until water is dispensed from the outlet.
The hot dispense switch will be off on delivery. Double press and hold hot icon until water is dispensed from the outlet.
Then switch on the hot tank using the hot switch.
Then switch on the hot tank using the hot switch.
Allow the machine to stand for 15 minutes for the initial chilling and heating process to complete.
Allow the machine to stand for 15 minutes for the initial chilling and heating process to complete.

Maintenance & Cleaning

Sanitisation Guide

The product is supplied from the factory in clean condition, but we recommend that a sanitisation procedure is caried out at the point of installation, according to the sanitisation instruction relevant to this model, which can be found in the respective Instruction & Operation Manual.

NOTE: Failure to use sanitising materials and processes approved and/or recommended by Borg & Overström could invalidate your warranty.

Sani Step 1

This operation must only be carried out by trained staff. 

Sani Step 2

A sanitisation procedure is recommended every 6 months.

Sani Step 3

Turn off incoming mains water

Sani Step 4

Briefly press chilled dispense button to release internal water pressure from the machine.

Sani Step 5

Remove the existing filter

Sani Step 6

Use hand gel and put on protective gloves.

Sani Step 7

Add 25 ml of Hydrogen Peroxide (H2O2 3%) sanitising solution to a clean and empty service filter cartridge.

Sani Step 8

Connect to filter head.

Sani Step 9

Turn on incoming water, allow the service filter cartridge to fill

Sani Step 10

Dispense water using the chilled button. Repeat with sparkling & ambient water buttons.

Sani Step 11

Leave the solution inside machine for sanitisation to take effect (minimum 5 minutes) while thoroughly cleaning the dispenser externally. (All maintenance operations must be carried out with the dispenser switched off.)

Sani Step 12

Pay particular attention to the dispense faucet and the push button controls. For this use Sterizen External Sanitiser and Sanitising Wipes. 

Sani Step 13

Remember to include the drip tray. If a Waste Overflow System is fitted, empty this and flush through with a small amount of sanitisation fluid if needed.

Sani Step 14

Attend to any cosmetic marks as needed. For this we recommend the use of Hydrogen Peroxide (H2O2 3%) sanitising solutions. 

Sani Step 15

Reconnect the power and switch on the dispenser.

Sani Step 16

When the external cleaning is complete, flush the system through each dispense option (Chilled, Sparkling, Ambient), until clean water appears.

Sani Step 17

Turn off water and briefly press chilled dispense button to release internal water pressure from the machine.

Sani Step 18

Remove the service filter. Retain service filter for reuse.

Sani Step 19

Fit new filter and turn on incoming water supply.

Sani Step 20

Pre-flush the new filter to waste using the chilled button until 5L of water has flushed through. Repeat this through all dispense options. 



Please note that this sanitisation fluid contains an active caustic/alkaline agent.
Always use responsibly and with care remembering that due to its alkaline nature unnecessary concentrated/prolonged contact with any materials, including metals, can cause damage.
Always rinse all contact surfaces after use with clean water.


Avoid skin contact and wear protective gloves when handling sanitisation fluids.


In the event of any skin contact, flush immediately with clean, cold water.

Advanced Troubleshooting

Fault Diagnostics

Problem/ReportPossible CauseSuggested Action
No Water DispensingPower supply turned offCheck the power supply has been fitted properly and turned on.
Check Tap HMI ControlCheck fault codes.
Water InletCheck water inlet supply is not isolated.
Lock icon not pressedPress ‘hot icon’ to unlock and then press and hold to dispense.
Warm DrinksInsufficient cooling air flow through the
fridge.
Check that the condenser is not blocked.
Check supply to cooling fans.
If supply present replace fans.
If supply not present move on to the compressor.
Compressor not runningCheck supply to compressor (230V AC).
Check NTC probe is not faulty
Check for system over heat. Allow the unit to cool and check for airflow obstructions. Once the unit has cooled the fridge system will restart. If the problem persists contact technical support.
Fridge failureIf compressor & fan are running and there is no cooling contact technical support.
Temperature not hot enoughMid heating cycleIf the hot icon is pulsing then the appliance is not at the correct temperature. Wait for solid light.
Power supply turned offCheck the switch is turned on.
Temperature probe not installed correctly or damagedEnsure temperature probe is correctly installed or request replacement.
Water demand too highSee product specification.
Element not workingCheck and replace as required.
DrippingHeater over heating Ensure temperature probe is correctly fitted and not damaged.
Continuous or incorrect dispensePoorly seated HMI lensReplace lens assembly.
Excess water on lensEnsure you keep lens clean and clear of liquids.

Fault Codes

Internal overheat triggered

Boiler not heating correctly

Boiler dry fire

Technical Information

Chilled & Hot Circuit Schematic

Water Pathway - Chilled & Hot

Spares

ProCore+ Exploded Parts Diagram

Porpoise Exploded Parts Diagram

Spares List

Click on the part numbers to view in webstore.

Part No.DescriptionView in Store
720337Main Control PCBAView in store
702558Cooling FanView in store
702124Hot Water Tank and Inlet Expansion Chamber Assembly 230VView in store
720401UV AssemblyView in store
702078Flow SwitchView in store
7010943/4'' BSP Inlet SolenoidView in store
7018868mm PRV - 2 barView in store
7010768mm PRV - 3 barView in store
701729Hot/Chilled Inlet SolenoidView in store
4626678mm Safety Check ValveView in store
702878KK Sensor Loom ConnectorView in store
702787Solenoid LoomView in store
701938Top Panel AssemblyView in store
720258Right Panel AssemblyView in store
720255Left Panel AssemblyView in store
720045Front Panel AssemblyView in store
738000Porpoise Tap Assembly- BlackView in store
738005Porpoise Tap Assembly- SteelView in store