Porpoise Install & Operation Manual
Safety
This appliance can be used by children aged from 8 years and above and persons with reduced physical, sensory or mental capabilities or lack of experience and knowledge if they have been given supervision or instruction concerning use of the appliance in a safe way and understand the hazards involved. Children shall not play with the appliance. Cleaning and user maintenance shall not be made by children without supervision.
The appliance shall only be maintained and repaired by authorized technicians who are properly trained and certified. The appliance should be isolated from the electricity supply before removal of any covers. Great care must be employed when working with high pressure carbon dioxide, and in no cases should the maximum operating pressure of 0.4MPa (4 bar) be exceeded.
- The appliance is not suitable for installation in an area where a water jet could be used.
- The appliance shall not be intended for use in lobbies or locations of egress, such as a hallway or public corridor.
- The appliance has to be placed in a horizontal position.
WARNING: Keep ventilation openings in the appliance enclosure or in the built-in structure clear of obstruction.
WARNING: When positioning the appliance, ensure the supply cord is not trapped or damaged.
WARNING: Do not locate multiple portable socket-outlets or portable power supplies at the rear of the appliance.
WARNING: Increased risk of a leak could occur through improper handling, movement or use.
This appliance is intended to be used in household and similar applications such as:-
- Staff kitchen areas in shops, offices and other working environments
- Farm houses and by clients in hotels, motels and other residential type environments
- Bed and breakfast type environments
- Catering and similar non-retail applications
A-weighted emission sound pressure level is below 70 dB(A)
![]() | R290 is a refrigerant-grade propane used on a wide range of commercial refrigeration and air conditioning units. A highly pure propane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R290 also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502. Units with R290 can only be maintained and repaired by authorized technicians who are properly trained and certified. |
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![]() | R600a is a refrigerant-grade isobutane used on a wide range of commercial refrigeration and air conditioning units. A highly pure isobutane, it has a low environmental impact and nominal global warming potential (GWP), meaning it possesses no qualities that can destroy the ozone layer. R600a also is the preferred hydrocarbon alternative of the Environmental Protection Agency (EPA), substituting more harmful fluorocarbon refrigerants like R22, R134a, R404a and R502. Units with R600a can only be maintained and repaired by authorized technicians who are properly trained and certified. |
- Always place the dispenser in its vertical position, on a surface which can capably support its weight.
- During use the unit must remain in its upright position.
- Adequate ventilation must be allowed for. Always install this unit with the Simple-fit Vent Kit to ensure adequate air flow. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.
- Keep the machine away from sunlight, heat and moisture.
- Power and water supply points must be available near the dispenser, and must meet the criteria specified in the ‘Specification’ section of this manual.
- The environment where the unit is installed must be free of dust and corrosive/explosive gases.
Waste Electrical Products:
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Specification
| COOLING SYSTEM | Stainless steel direct chill coil encased in a solid-block system for instant response cool down action. Ultra efficiency compression system with capillary control. Environmentally friendly R290 refrigerant. |
| DISPENSE | Ergonimically designed ligature reduction tap with touch sensitive controls |
| POWER SUPPLY | 230-240V~50Hz |
| FUSE RATING | 10A |
| COLD TEMPERATURE FROM | 2°C |
| CHILLED CAPACITY | 50L/h |
| HOT TEMPERATURE UP TO | 69°C |
| HOT CAPACITY | 15L/h |
| HOT TANK VOLUME | 2L |
| MAXIMUM RUNNING POWER CONSUMPTION - CHILLED & HOT | 1.6kW - 230V |
| RATED CURRENT - CHILLED & HOT | 7A |
| QUANTITY OF REFRIGERATION GAS | R290a 33g |
| DIMENSIONS | (w x d x h) 320 x 470 x 370mm |
| WEIGHT | 27Kg |
| WATER CONNECTION- CHILLED | 3/4” BSP |
| WATER CONNECTION- HOT | 3/4" BSP |
| INLET WATER TEMPERATURE | Up to 25°C |
| MINIMUM TO MAXIMUM INLET WATER PRESSURE | 0.05MPa (0.5 bar) - 1.0 MPa (10 bar) Internally regulated to 0.2 MPa (2 bar)- chilled Internally regulated to 0.3MPa (3 bar)- hot |
| MINIMUM TO MAXIMUM AMBIENT ROOM OPERATING TEMPERATURE | 5°C - 32°C |
| CLIMATIC CLASS | N |
Model Overview
Introduction
The Porpoise tap epitomises cutting-edge design and innovation with its ergonomically designed ligature reduction tap and compact ProCore unit.
The ProCore dispenser provides chilled and hot water. All the materials and components are tested during the entire production process in order to satisfy all expectations.
Component/Feature Overview
Porpoise Tap - Major Components
Contents:
1 no Porpoise Tap
1 no Control Panel
2 no 1.0m x 6mm Insulated Water Pipe
1 no Connector Cable
1 no Fixings Set
ProCore Electronic - Major Components
Contents:
1 no Undercounter Unit
1 no Power Cord Set
1 no ProCore Simple-fit Ventilation Kit
Please Note:
Mains Installation Kit & Filters are supplied as extra items
according to individual ordering requirement.
Dimensions
Installation
Installation Requirements
Identify a suitable location for the ProCore unit. It should be positioned within 1.0m of the faucet, and within 2.0m of suitable services connections. Allow enough space to fit the ventilation ducting system.
The ProCore unit must be installed in accordance with the relevant requirements of:
- The appropriate building regulations by application of either The Building Regulations (England and Wales), The Building Regulations (Scotland) or The Building Regulations (Northern Ireland). In territories other than those listed the local regulations in force must be complied with.
- The Water Supply (Water Fittings) Regulations (England, Wales and Northern Ireland) or The Water Byelaws in Scotland.
The unit must not be installed where it is liable to freeze. If the unit is thought to be frozen it must not be switched on. It should be allowed to thaw and must then be thoroughly inspected to ensure it is undamaged. No water leakage allowed to contact the mains switch or mains inlet coupler.
Service Requirements
- Water: Mains potable water
- CO2: Food Grade CO2 to be supplied
- Electricity: 10A supply- Earth Leakage Protection Required (For USA & Canada, the supply must be protected by a ground-fault circuit interrupter (GFCI))
Ensure worktop is level.
Operation
Tap Control Panel
Basic Functions
Dispensing cold water:
Press and hold dispense icon and release to finish dispense.
Dispensing hot water:
Press ‘hot icon’ to unlock and then press and hold to dispense.
Warning Symbol
‘Warning’ symbol will illuminate and flash upon a fault. The number of flashes relates to a particular fault. Click to view fault codes
Ventilation System Installation
When Borg & Overström undercounter units are installed inside a cabinet or housing, adequate ventilation is essential to ensure that they operate satisfactorily. During a cooling cycle it is normal for the unit to produce heat, and the purpose of ventilation is to provide a supply of air that can absorb the generated heat which would otherwise accumulate inside the cabinet or housing, and reduce the cooling performance of the unit. The amount
of heat generated by the cooling cycle depends directly upon the amount of usage – the higher the usage, the more heat produced. To provide adequate ventilation, this unit must be installed with a Simple-fit Vent Kit to facilitate air flow. Normally this should be enough for all situations. Installing the unit without the Simple-fit Vent Kit will invalidate the warranty.
Important: Before making any cuts into the cupboard or kick board, ensure the area to be cut is free from water pipes or electrical cables. There is a risk of serious injury or death if electrical cables are cut, and significant damage to property if a water pipe is cut.
NOTE: Any obstructions will adversely affect the airflow to the appliance causing potential for poor performance, over heating or fridge failure.
ProCore Installation & Water Connection
The use of a Borg & Overström installation kit is highly recommended. All kits have been designed to include all the parts you need to safely and correctly install our dispensers. To ensure you select the correct kit for the model you’re installing, please visit the website or contact our support team.
All installations of water dispensers must include a water block. A water block is conveniently included in every one of our installation kits. If you’re not a using Borg & Overström installation kit, ensure you install a water block – failure to do so will negate any insurance claims for water damage resulting from water dispenser malfunction.
The Water Block should be installed between the water tap and the appliance’s supply pipe. Using the supplied wrench, rotate indicator ‘P’ anti-clockwise until it reaches Setting 2. Note: If the valve triggers and shuts off the water, it must be manually reset by disconnecting it from the tap.
For installation kits and water blocks please see our store here.
NOTE: The water filters on the supply line to the unit needs to be pre-flushed prior to the water connection to the appliance.
Hot Tank Commissioning
Maintenance & Cleaning
Sanitisation Guide
The product is supplied from the factory in clean condition, but we recommend that a sanitisation procedure is caried out at the point of installation, according to the sanitisation instruction relevant to this model, which can be found in the respective Instruction & Operation Manual.
NOTE: Failure to use sanitising materials and processes approved and/or recommended by Borg & Overström could invalidate your warranty.
This operation must only be carried out by trained staff.
A sanitisation procedure is recommended every 6 months.
Turn off incoming mains water
Briefly press chilled dispense button to release internal water pressure from the machine.
Remove the existing filter
Use hand gel and put on protective gloves.
Add 25 ml of Hydrogen Peroxide (H2O2 3%) sanitising solution to a clean and empty service filter cartridge.
Connect to filter head.
Turn on incoming water, allow the service filter cartridge to fill
Dispense water using the chilled button. Repeat with sparkling & ambient water buttons.
Leave the solution inside machine for sanitisation to take effect (minimum 5 minutes) while thoroughly cleaning the dispenser externally. (All maintenance operations must be carried out with the dispenser switched off.)
Pay particular attention to the dispense faucet and the push button controls. For this use Sterizen External Sanitiser and Sanitising Wipes.
Remember to include the drip tray. If a Waste Overflow System is fitted, empty this and flush through with a small amount of sanitisation fluid if needed.
Attend to any cosmetic marks as needed. For this we recommend the use of Hydrogen Peroxide (H2O2 3%) sanitising solutions.
Reconnect the power and switch on the dispenser.
When the external cleaning is complete, flush the system through each dispense option (Chilled, Sparkling, Ambient), until clean water appears.
Turn off water and briefly press chilled dispense button to release internal water pressure from the machine.
Remove the service filter. Retain service filter for reuse.
Fit new filter and turn on incoming water supply.
Pre-flush the new filter to waste using the chilled button until 5L of water has flushed through. Repeat this through all dispense options.
![]() ![]() | Please note that this sanitisation fluid contains an active caustic/alkaline agent. Always use responsibly and with care remembering that due to its alkaline nature unnecessary concentrated/prolonged contact with any materials, including metals, can cause damage. Always rinse all contact surfaces after use with clean water. | ![]() ![]() | Avoid skin contact and wear protective gloves when handling sanitisation fluids. In the event of any skin contact, flush immediately with clean, cold water. |
Advanced Troubleshooting
Fault Diagnostics
| Problem/Report | Possible Cause | Suggested Action |
|---|---|---|
| No Water Dispensing | Power supply turned off | Check the power supply has been fitted properly and turned on. |
| Check Tap HMI Control | Check fault codes. | |
| Water Inlet | Check water inlet supply is not isolated. | |
| Lock icon not pressed | Press ‘hot icon’ to unlock and then press and hold to dispense. | |
| Warm Drinks | Insufficient cooling air flow through the fridge. | Check that the condenser is not blocked. Check supply to cooling fans. If supply present replace fans. If supply not present move on to the compressor. |
| Compressor not running | Check supply to compressor (230V AC). Check NTC probe is not faulty Check for system over heat. Allow the unit to cool and check for airflow obstructions. Once the unit has cooled the fridge system will restart. If the problem persists contact technical support. |
|
| Fridge failure | If compressor & fan are running and there is no cooling contact technical support. | |
| Temperature not hot enough | Mid heating cycle | If the hot icon is pulsing then the appliance is not at the correct temperature. Wait for solid light. |
| Power supply turned off | Check the switch is turned on. | |
| Temperature probe not installed correctly or damaged | Ensure temperature probe is correctly installed or request replacement. | |
| Water demand too high | See product specification. | |
| Element not working | Check and replace as required. | |
| Dripping | Heater over heating | Ensure temperature probe is correctly fitted and not damaged. |
| Continuous or incorrect dispense | Poorly seated HMI lens | Replace lens assembly. |
| Excess water on lens | Ensure you keep lens clean and clear of liquids. |
Fault Codes
Internal overheat triggered
Boiler not heating correctly
Boiler dry fire
Spares
ProCore+ Exploded Parts Diagram
Porpoise Exploded Parts Diagram
Spares List
Click on the part numbers to view in webstore.
| Part No. | Description | View in Store |
|---|---|---|
| 720337 | Main Control PCBA | View in store |
| 702558 | Cooling Fan | View in store |
| 702124 | Hot Water Tank and Inlet Expansion Chamber Assembly 230V | View in store |
| 720401 | UV Assembly | View in store |
| 702078 | Flow Switch | View in store |
| 701094 | 3/4'' BSP Inlet Solenoid | View in store |
| 701886 | 8mm PRV - 2 bar | View in store |
| 701076 | 8mm PRV - 3 bar | View in store |
| 701729 | Hot/Chilled Inlet Solenoid | View in store |
| 462667 | 8mm Safety Check Valve | View in store |
| 702878 | KK Sensor Loom Connector | View in store |
| 702787 | Solenoid Loom | View in store |
| 701938 | Top Panel Assembly | View in store |
| 720258 | Right Panel Assembly | View in store |
| 720255 | Left Panel Assembly | View in store |
| 720045 | Front Panel Assembly | View in store |
| 738000 | Porpoise Tap Assembly- Black | View in store |
| 738005 | Porpoise Tap Assembly- Steel | View in store |






